Our commitment to clarity
At Mysjetwash, we believe in transparent and straightforward service. These terms and conditions are designed to ensure a smooth and satisfactory experience for everyone, outlining what to expect and how we work.
TERMS AND CONDITIONS
To ensure our jet washing service is efficient and effective, please take note of the following requirements:
Area preparation: Customers must ensure the service area (driveway, patio, or path) is clear of all vehicles, garden furniture, planters, and pet waste before we arrive.
Utility access: We require access to a working external water tap and a standard electrical outlet. If these are not available, you must notify us at the time of booking.
Pre-existing condition: Customers must understand that we are not liable for damage to already crumbling mortar, loose tiles, or degraded brickwork. We will document the area’s condition before starting any work.
Water-tightness: It is the customer's responsibility to ensure all windows and doors near the service area are fully closed and sealed to prevent water ingress.
Appointment-only: We operate strictly by appointment, and we require 24 hours’ notice for any cancellations or rescheduling.
Getting a quote, payment, and cancellations
How to get a quote
We’ve made our quoting process as seamless as possible:
The request: Customers can fill out the Online Quote Form on our website or call us directly at +44 7494782634 for a priority response.
The assessment: We provide a tailored estimate based on the size of the area and the type of surface (driveway, patio, or brickwork). For the most accurate price, we encourage customers to upload a photo of the area.
The final offer: Once we review the details, we send over a clear, no-obligation quote.
How to pay
To maintain a professional and convenient service, we offer flexible payment options:
When to pay: Payment is due immediately upon completion of the service once you have inspected the work.
Payment methods: We accept Bank Transfers (BACS) and Cash.
Receipts: Digital invoices/receipts are provided for every job for your records.
Cancellations & rescheduling
Because we operate on a strict appointment basis, we require 24 hours’ notice for any changes or cancellations.
Our quality promise and what we clean
Our quality promise (the MysJetWash standard)
We promise a meticulous, detailing-focused clean. We do not just blast surfaces with water; we use professional-grade treatments and precise pressure levels to ensure your driveway or patio is restored to its best possible condition without damaging the stone.
What we clean
We provide a comprehensive service. Our quotes include:
Surface deep-clean: Removal of dirt, grime, and algae.
Detailing: We pay special attention to edges, corners, and hard-to-reach spots that others often miss.
Post-clean rinse: Ensuring all surrounding walls, doors, and windows are rinsed free of any splash-back or debris before we leave.